Emergency Contacts

Atco Gas (Gas) 780.480.5585
Weiss Johnson(Heating/Cooling) 780.444.8544
Access Plumbing (Plumbing) 780.819.6040

Warranty Request Form

Should you require further information about the Alquinn Homes new home warranty, contact us using the form below

Customer Information

Home Warranty

Delivering quality homes to each of our homeowners is essential to us.

Alquinn Homes offers a comprehensive new home warranty to ensure your investment & family are always protected. If you have any issues after you move in, our customer service team will take care of you.

  • 1 year Materials & Labor
  • 2 years Mechanical Systems
  • 5 years Foundation Water Penetration
  • 10 year Major Structural Defects

Each homeowner receives a 1 month follow up, mid-year report and year-end report for their materials & workmanship warranty. Concerns after 1 year will be directed through the Progressive New Home Warranty Program.

Customer Information & Downloads

Warranty Department

Email:
(please title emails with ‘WARRANTY CONCERN – YOUR ADDRESS)
Phone: 780.868.8393 – THIS IS A 24 HOUR LINE

Reporting Procedures

All service requests MUST be put in writing and directed to the Warranty Department by EMAIL as per above, fax at 780-962-0704, or mail to Box 4330, Spruce Grove, AB T7X 3B5
Download 1 Month Service Procedures for New Home Owners

Mid-Year Report

In order for our service program to operate at a maximum efficiency and for your own convenience, we require that you wait till your mid year before submitting any warranty items. Your Mid-Year Report will be provided to you at the approximate time of your 30 Day Follow Up. When completing the form, please be sure to include your telephone numbers and email address. Download Mid-Year Service Inspection Request Form

Year-End Report

Near the end of the eleventh month of your materials and workmanship warranty, you should submit a year-end report. Please be sure to include your telephone numbers and email address on the form. We will also be happy to discuss any maintenance questions that you may have at that time. Year-end lists must be received within two (2) weeks of the anniversary date of your possession, or your file will be closed and no further action will be taken. Download Year-End Service Inspection Request Form

Emergency Service

All emergency calls should be directed to the appropriate trade accordingly as well as emailed/mailed into our office:

Items not deemed an emergency will be revisited at the next scheduled reporting period (i.e., mid-year or year-end).

#1. Refer to the warranty information on your hot water tank or in your warranty documentation.

Progressive New Home Warranty

Your home is insured through Progressive Home Warranty, which covers 1 year Materials & Labor, 2 years Mechanical Systems, 5 years Foundation Water Penetration, 10 year Major Structural Defects.

Contact The Progressive Home Warranty Solutions Office and someone will be available to assist you immediately.

Toll Free: 1-866-996-9776

Local: 780-470-4663

Fax: 780-470-4664

Progressive Home Warranty Solutions Office Address:
120, 20 Circle Drive
St.Albert, Alberta T8N 7L4
Hour of operation: Mon - Fri 8:30AM - 4:30PM